AD ALTA
JOURNAL OF INTERDISCIPLINARY RESEARCH
soon they will seat on your neck and do not value the attitude /
you have towards them //
R: - Sergey / tell me / why is a tennis ball fuzzy?
JS: - Fuzzy? Do you mean a tennis ball?
R: - Yes / it is so / villous //
JS: - I understood / <…> / a fine analogy … The ball is hard /
while the fuzz cushions a blow/ as / the ball impacts a racket / it
does not blow away wildly / that is softer / right?
R: - Yeah-yeah // (
КР, episode 2)
The research has revealed cases when a stressful situation is
caused by a manager with nonstandard methods, e.g., by an offer
to talk about oneself in a surprisingly short period of time.
R: - Nadezhda / literally for a minute / tell me what is most
important about yourself / in your opinion // (
КР, episode 21).
Almost each job seeker realizes that recruiters will ask to make a
self-presentation. In preparation for the job interview they
rehearse it in stages in advance. The limit of one minute instead
of a longer period of time will force them to talk about the most
significant things. Thus, the required result may be achieved in a
short period.
In episode #34 the interviewer starts the job interview in a non-
standard way by asking an unexpected question immediately
after the greeting.
R: – Hi / Anya / I am Lena!
JS: – Hi / Lena / I am Anya!
R: – Nice to meet you! Tell me / please / how often do you
attend the premises of Flakon design-factory?
Including tactics of unexpected questions from the onset of the
conversation the interviewer is trying to take the interlocutor
away from prepared answers to sincere ones. So, an experienced
recruiter while commenting on this job interview cites a situation
where the average job seeker may have to answer the following
question: "We really appreciate the cleanliness in our office. Did
you wipe your feet at the entrance, didn’t you?" Surely, any
person would not hesitate to give a socially desirable answer
«Yes, of course». This would be followed by the remark: "Well,
we also appreciate honesty. In fact, there is no rug there; you
could not wipe your feet". This remark indirectly explicates the
question’s purpose thus pointing to failure of a job seeker’s
selected tactics. In such a way recruiters try to avoid the
prepared answers.
This episode also presents an example of stress technologies
used at the end of the interview that has certain additional
function of diagnostics.
R: – Anya / I like your monologue / I enjoyed enormously / and
listened to you / and / believe me / I do not have any questions /
to ask you //
JS: – Why on earth // Maybe / only the question about the future // If
it happens / that you’d be given this position / what is the first thing /
you will do on a design factory / your first step / what will it be?
In a positive way the HR manager starts implementation of the
tactics from the phrase I like your monologue, I enjoyed
enormously, thus, first of all, makes it clear for the job seeker
that she is talking too much (implicitly through the lexeme
monologue). Secondly, the manager creates a situation with
emotional tension to check the interlocutor’s stress resistance
and determine her level of mastering stress-management skills.
4 Discussion
Verbally expressed stress technologies implemented by
corresponding tactics (from the main communicative strategy of
the interviewer – the strategy of a job seeker’s diagnostics) -
interruption, unexpected questions, alleged misunderstanding,
attention control - were listed above. They are called stress
tactics. Here the substantive stress defines the state of psychic
tense stipulated by actions performed under fairly difficult
conditions.
The stress technologies are based on verbal and non-verbal
provocation as a tool for understanding behavior of a job seeker
in a particular situation.
We have come to the conclusion that stress tactics are applied by
recruiters in the following aspects:
1.
To assess various qualities and skills that may be checked
only in stress situations;
2.
To detect the candidate’s stress resistance;
3.
To provide an honest answer (not socially desired and, as a
rule, prepared) which should be verified in a stressful
situation;
4.
To check the level of aggression.
5 Conclusion
Therefore, the interview as a communicative centre of the
recruiting discourse is a communicative act in which HR
managers refer to unique speech acts to diagnose job seekers.
The core of these tactics is special stress technologies that allow
proving the candidate’s eligibility for a vacancy in a limited
period of time.
Acknowledgement
The work is performed according to the Russian Government
Program of Competitive Growth of Kazan Federal University.
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